Hosokawa Micron is committed to providing continual customer support long after a plant has been delivered, installed and commissioned.
From a single service point we offer a comprehensive service portfolio in which each individual after sales service plays a vital role in securing the reliability, through life cost control and efficiency of your powder processing equipment.
Having selected the best powder processing equipment on the market it makes sense to protect your investment by inviting Hosokawa Micron engineers to share their full range of expertise with your engineers.
Quality Spare Parts
Original spare parts for all Hosokawa brand equipment provide you with the reliability that you need for protecting your equipment. We maintain a schedule of wear parts for all Hosokawa equipment to facilitate swift maintenance operations.
The After Sales Team can help you set up and maintain your own spare parts stockroom maintaining the most appropriate inventory to meet your needs.
Our engineers can also source, supply and fit parts for other original manufacturers equipment to deliver a ‘one-callout’ service response.
Scheduled Maintenance Contracts
Maintenance contracts provide security for your capital investment and loss of revenue through unplanned downtime is minimised.
Onsite maintenance contracts cover single machines to complete process lines and can help you plan your maintenance budget, meet production targets and validation criteria.
Mechanical and Safety Checks
Scheduled visits to your site by Hosokawa engineers to identify potential mechanical safety and process line problems and highlight immediate and future maintenance requirements before valuable production time is lost.
You receive a full status report on the condition of Hosokawa equipment and plant.
Emergency Breakdown Cover
We understand how important it is to minimise production downtime due to breakdown. Our service department ensure you have prompt access to the experienced Hosokawa Micron engineers who can advise how to get your plant up and running or arrange to visit your site, to minimise downtime.
Training of Your Engineers
With increasing advances in equipment design and process complexity using your own trained personnel to quickly identify and correct problems means production loss is minimised and correct maintenance ensures optimum operational performance of plant.
Hosokawa Micron offer full training in all aspects of maintaining your plant – from hands on to fully documented sessions.
Worldwide Group Support
When you purchase equipment or full turnkey systems from Hosokawa Micron Ltd you have access to the full support of our group company network of engineering expertise. No matter where your plant is located Hosokawa can assist with your service requirements.